Contact Nimi

Software projects technical support

Before requesting software projects related technical support please ensure that:

Invalid requests might be discarded without notice.

Frequently asked questions

Answers

 (3)
How quick is response to received messages?

Messages are replied on a daily basis.

Quicker reply with social media

Social media have short­er propagation delay as being on same network, thus can be replied soon­er.

What if did not receive any reply?

In case you did not receive an reply:

  • If message is a part of already start­ed corr­espondence or addr­esses complex matt­er - it might require additional process­ing time.
  • If you choose e-mail as contact mean - then we might be un­able to reply, as reply is being reject­ed by the mail serv­er.
  • Your message might have been dis­card­ed as being invalid.
What should software project related technical support request consist of?

When requesting technical support - please provide clear and detailed description of issue you are writing about:

  • Include follow­ing details:

    • Full project name or its abbreviation e.g.:

      • Incorrect ✗:
        Nimi
      • Accept­able:
        NP
      • Correct ✓:
        Nimi Places

    • Project version e.g.:

      • Incorrect ✗:
        new­est
      • Accept­able:
        from last week
      • Correct ✓:
        20080808

    • Name, version and architecture of used operational system
    • If applic­able - receiv­ed error details e.g.:

      • Incorrect ✗:
        desc. large screenshot of receiv­ed error message box
      • Accept­able:
        Module XYZ could not be initialized
      • Correct ✓:
        0x00000

    • Steps to reproduce issue e.g.:

      • Incorrect ✗:
        clicked Y
      • Correct ✓:
        enabled X, Y and Z, then clicked Y

  • Avoid:

    • Using acronyms, jargon, non-standard abbreviations.
    • File attachments.

Properly composed request will help us to provide quicker and bett­er response.