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When contacting about projects most importantly please specify valid project name e.g.:
If you are requesting an technical support please provide a clear and detailed description of issue you are writing about and include following details:
Project version e.g.:
If applicable — received error details e.g.:
Steps to reproduce issue e.g.:
Lastly, in general avoid:
Properly composed message will help us to provide quicker and better response.
You might not receive a reply:
Your message might have been discarded as being invalid.
By including recommended details there is less chance to write invalid message.
Messages are replied on a daily basis.
Social media have shorter propagation delay as being on the same network, thus can be replied sooner.
Nevertheless, if message is a part of already started correspondence or addresses complex matter — it might require additional processing time.