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Software projects technical support

Before requesting software projects related technical support please ensure that:

Invalid requests might be discarded without notice.

Frequently asked questions

Answers

 (3)
How quick is response to received messages?
Messages are replied on a daily basis.

Quicker reply with social media

Social media have shorter propagation delay as being ​on same network, thus can be replied sooner.

What if did not receive any reply?
In case you did not receive an reply:

  • If message is a part of already start­ed corr­espondence ​or addr­esses complex matter — it might require additional process­ing time.
  • If you choose e-mail as contact mean — then we might be unable to reply, as reply is being reject­ed by the mail server.
  • Your message might have been dis­card­ed as being invalid.
What should software project related technical support request consist of?

When requesting technical support - please provide clear ​and detailed description of issue you are writing about:

  • Include following details:

    • Full project name ​or its abbreviation e.g.:[compare]
    • Nimi
    • NP
    • Nimi Places[/compare]
    • Project version e.g.:[compare]
    • new­est
    • from last week
    • 20080808[/compare]
    • Name, version ​and architecture of used operational system
    • If applic­able — receiv­ed error details e.g.:[compare]
    • desc. large screenshot of receiv­ed error message box
    • Module XYZ could not be initialized
    • 0x00000[/compare]
    • Steps to reproduce issue e.g.:[compare]
    • clicked Y
    • enabled X, Y ​and Z, then clicked Y[/compare]

  • Avoid:

    • Using acronyms, jargon, non-standard abbreviations.
    • File attachments.

Properly composed request will help us to provide quicker ​and better response.